RETURN & GUARANTEE POLICY
1) Exchange and Return Policy
If during the 14 days following the delivery you change your mind about your purchase, or are dissatisfied with the item(s) you ordered: it is possible to return your SmartBag or exchange it for another one. The cost of returning the item(s) to us is at your expense. Simply follow our return procedures: complete the return form available here and send it to us in addition to the items you want to exchange or return. If you opt for a return, remember to indicate the product you wish to exchange it for. If you request a refund, it will be paid back into your account within 30 days.
You can download the return form here.
Returned products must be unused, in their original condition and packaging. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. Make sure you get a tracking number for your shipment, as the returned item is your responsibility until it reaches us.
Please send your package to:
Amstelkade 84, 1084 NV,
Amsterdam, (The Netherlands)
2) Guarantee Policy
We believe in a world where quality derides quantity. That is why we create state-of-the-art design products that enable you to do more with less. Unfortunately, despite strict controls in the production process, a few products might have quality deficits.
If your bag is damaged due to such quality problems, please send an email to firstname.lastname@example.org the following information:
Subject line: Guarantee exchange/refund request
Your Order Number
Description of the damage on your SmartBag
A picture of the damage
We will examine your message carefully and in case of a lack of conformity, will replace the product. If this is not possible due to limited stock, we will refund the purchase price paid.